Privacy Policy

Welcome to the Bean and Brew Technologies privacy policy (‘Policy’).

Last updated: July 9, 2026

Bean and Brew Technologies ("Bean and Brew Technologies," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. This policy applies to beanandbrewtech.com (the "Site") and to your interactions with us in person, by phone, or by email.

1. Information We Collect

We collect information you provide directly to us, including:

Contact information, such as your name, email address, phone number, and business or shipping address.

Order and payment information, including purchased products, order history, and billing details. Payment card information is processed by our payment processor and is not stored on our servers.

Service information, such as equipment type, service history, and details you provide when scheduling a repair or maintenance visit.

Communications, such as messages you send us through contact forms, email, or phone, and any information you provide when requesting a quote or consultation.

We also collect certain information automatically when you visit the Site, including your IP address, browser type, device information, pages viewed, and referring website, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders, including shipping, billing, and customer service.

Schedule and provide repair, maintenance, and installation services.

Communicate with you about your orders, service appointments, and inquiries.

Send marketing communications, such as promotions or updates, where you have not opted out.

Improve the Site, our products, and our services, including through analytics.

Detect, prevent, and address fraud, security issues, or technical problems.

Comply with legal obligations.

3. Cookies and Analytics

We use cookies and similar technologies for website functionality, analytics, and advertising. This includes tools such as Google Analytics and Google Ads to understand how visitors use the Site and to measure the effectiveness of our advertising. You can control cookies through your browser settings. For more detail, see our Cookie Policy at beanandbrewtech.com/pages/cookie-policy.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business, such as our e-commerce platform, payment processor, shipping carriers, customer relationship management software, and email service provider.

Financing partners, such as North Star Leasing, are available if you choose to apply for equipment financing through us.

Professional advisors, such as accountants or attorneys, are necessary.

Law enforcement or other parties when required by law or to protect our rights, property, or safety, or that of others.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing ongoing service and warranty support, maintaining business records, and complying with our legal obligations.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may opt out of marketing emails at any time by using the unsubscribe link in those emails or contacting us directly. Depending on your state of residence, you may have additional rights regarding your personal information, such as the right to request access to, correction of, or deletion of your personal information, under state privacy laws, including the California Consumer Privacy Act (CCPA). To make a request, contact us using the information below.

8. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bean and Brew Technologies
64 Cutlass Road, Kinnelon, NJ 07405
Phone: 973-283-5568
Website: beanandbrewtech.com
  • commission or order for our products or services (for example, by telephone, email or via our websites);
  • create an account on our website or on one of our systems;
  • subscribe to our publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey;
  • make a general inquiry about our products or services; or
  • give us feedback.
  • Automated technologies or interactions. As you interact with our website or social media accounts, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
  • analytics providers such as Google and Hotjar based inside or outside the USA;
  • advertising networks, such as Google Ads or Facebook based inside or outside the USA ; and
  • search information providers, such as Google, based inside or outside the USA.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal and Stripe, based inside or outside the USA.
  • Technology providers we use, including support and inquiry ticketing systems such as Teamdesk, client relationship and marketing platforms such as Active Campaign.
  • Identity and Contact Data from publicly available sources.
How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
  • Where we need to perform the contract we are about to enter into or have entered into with you or with a Customer.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending you marketing or third-party direct marketing communications via email or text message.

 You have the right to withdraw consent to marketing at any time by contacting us or by clicking ‘unsubscribe’ in any communication you receive from us.
Purposes for which we will use your personal data.

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. 

We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

 Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer or account holder
  • Identity
  • Contact
Performance of a contract with you
To process and deliver a service or order including:

  • Manage payments, fees, and charges
  • Pass your details to a customer or administrative or technology provider in order to perform our services.
  • Collect and recover money owed to us
  • Identity
  • Contact
  • Financial
  • Transaction
  • Marketing and Communications
  • Performance of a contract with you or with a customer
  • Necessary for our legitimate interests (for tax and legal liability purposes, or to recover debts due to us)
To manage our relationship with you which will include:


Notifying you about changes to our terms or privacy policy


If I have some other form of a contractual relationship with us


Asking you to leave a review or take a survey
  • Identity
  • Contact
  • Profile
  • Financial
  • Transaction
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests (to keep our records updated, to comply with our legal and tax obligations, or to study how customers use our products/services)
To enable you to take part in a prize draw, competition or complete a survey
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  
  • Identity
  • Contact
  • Technical
  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
  • Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communication
  • Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
  • Identity
  • Contact
  • Technical
  • Usage
  • Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
 Marketing

 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Surveys & promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).

We may send you product or service renewal reminders close to the anniversary of taking up a product or service or other communications we are obliged to send under a legal or contractual obligation.

You may receive marketing communications from us if you have expressly requested information from us about our services, or purchased goods or services, or made an inquiry, or if you provided us with your details when you entered a competition or registered for a promotion. 

We will not, however, send you generic marketing about Bean and Brew Technologies unless you have expressly consented to receive it.

Third-party marketing

We will seek your express opt-in consent before we share your personal data with any company outside of the Bean and Brew Technologies group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time or by following the opt-out or unsubscribe’ links in any marketing message sent to you or by contacting us.

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service commission or order, warranty registration, product/service experience or other transactions, or where we need to keep your contact details or make contact with you for contractual performance or legitimate interest purposes.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 

If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties as set out in the Glossary or elsewhere in this Policy.
  • External Third Parties as set out in the Glossary or elsewhere in this Policy.
  •  Specific third parties listed in the Glossary or elsewhere in this Policy.
  •  Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. 

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Retention

How long will you use my personal data for

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers and employees (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers or employees for tax and legal liability purposes, but we also keep this information to make it easier for customers to make new, follow-on or repeat service orders. We will seek to renew consent for marketing communications on a periodic basis.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Glossary

You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.